Effective Problem-Solving: How to Understand the Process and by Steven Kneeland

By Steven Kneeland

This article has an easy objective - to maximise the reader's potential to resolve difficulties. It provides a suite of insights and concepts, and gives a coherent process and a realistic process in line with what most sensible performers truly do to accomplish effects. company psychologist Steven Kneeland offers step by step types, encourages artistic considering and covers the issues that make a distinction in tackling difficulties in an more and more complicated and risky company atmosphere.

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The importance factor has to be entered into the equation as well. That's a logical statement, and a good idea. But when and how would we actually 'address' the problem? Would it mean closing the office door and asking our PA to hold all our calls and then sitting there at the desk and thinking about the issue? And then, of course, the real question. Will we actually do it? 4. Whose Responsibility is It? Whose problem is it? No - that's not the right way to phrase things. It's our problem. Whose responsibility is it?

Case Study One of our Famous Five - Graeme Weir - answered the question this way: 'I want my people to be thinking like mini-CEO's. It really bothers me when I see someone wasting a whole afternoon struggling with a problem that they are not equipped to handle. Why not make an executive decisionshow some initiativeand pass the problem along to the right person? That's what I want my people to be doing. ' Why not? It sounds straightforward enough. But, for the average corporation, such a simple idea represents an enormous turnaround in the way we think about things.

Okay, thenthe people on the receiving end, be it a customer or otherwisearen't happy with what happened, but at least they feel that you handled it professionally and salvaged what you could for them. If anything, you've won points for your diligence in responding promptly to an unfortunate turn of events and for honestly and truly giving their needs top priority. And then, figure out how you achieved that positive outcome. Work backwards. What exactly did you do that led to the reasonably palatable state of affairs which we have just described?

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