Maximising performance in insurance operations by Julia Prichard

By Julia Prichard

"Maximising functionality in coverage operations is a pragmatic consultant to coping with profitable swap programmes in the coverage undefined. It indicates huge companies the right way to develop into prime enterprise performers utilizing case experiences and examples drawn from the authors’ personal unrivalled adventure within the box. Key questions resembling ‘How a lot swap is required?’ are addressed and a established programme adapted to the original difficulties of the assurance exhibits how companies can circulate ahead to maximize their strength with not less than risk."

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Fairly senior staff are often spending large amounts of their time on low grade work; this is not providing you with value for money. This situation would give you the opportunity to replace these staff with lower grade staff whose remuneration would be more in line with the contribution they are making to the business. Where and how is the process checked? We have emphasised above the importance of eliminating errors and of spotting them soon after they have been made. The checking points within a process must, however, be value added tasks.

Wish we had a better coffee machine'. If, however, they are simple to address it may be worth considering as they represent tangible workplace improvements for the staff which will demonstrate to them that you are listening to their views. This will make them feel included and help to secure their support for a cost reduction programme and thereby increase your chances of successful cost reduction. Whatfinancialbenφts are available? In simple terms you need to calculate how much time, and therefore staff cost, is absorbed by each of the issues raised above.

What level of staffare involved at each stage? As well as showing the different groups involved throughout the process it is also useful to understand what grade of staff are involved at each stage. Fairly senior staff are often spending large amounts of their time on low grade work; this is not providing you with value for money. This situation would give you the opportunity to replace these staff with lower grade staff whose remuneration would be more in line with the contribution they are making to the business.

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